One-Touch Gate and Door Access
Public Storage turns a customer’s phone into a convenient access tool at supported facilities. After signing in and choosing the relevant storage space, renters can approach a gate, door, or elevator and use the in-app access control instead of entering a keypad code. The workflow is designed to make arrivals and departures faster, especially when hands are full during a move.
Location and Bluetooth support help the app determine whether the phone is close enough to compatible access hardware. Customers can also find their gate code from the Storage Space area when a code is needed. Availability depends on the facility and its equipment, so users should keep their access code available as a practical backup.
Bill Payments and AutoPay Control
The Payments section gives renters a direct place to handle recurring storage costs. Users can pay a monthly balance, review payment status, and activate AutoPay without visiting the office. Due-date notifications can help customers remember upcoming charges and reduce the chance of a late payment.
Payment preferences sit alongside the wider account workflow, which makes it easier to maintain a unit while traveling or between facility visits. Customers managing more than one account or storage space can keep these tasks together instead of switching between separate service channels. Because payments affect the rental account, users should verify the selected unit, amount, and payment method before confirming a transaction.
Storage Spaces and Account Management
The account area organizes the details renters need after reserving or moving into a storage unit. Customers can view one or multiple accounts and spaces, open storage-space information, update settings, and reach key tools from the same signed-in profile. New customers can create online access with the email address and phone number used to rent their space.
Returning users can sign in with a username and password, recover forgotten credentials, and optionally enable biometric unlock on a supported device. Keeping identity, unit details, access information, and payment preferences in one app reduces the need to call customer service for routine changes. This setup is most useful when the account information matches the active rental record.
Facility Visits and Customer Support
The app supports the practical tasks that come up before, during, and after a storage visit. Renters can check access information, use a facility map where available, and move from account details to gate access without searching through unrelated menus. These tools are useful on move-in day, during repeated visits, or when managing a unit away from home.
Support options add another route for questions about access, payments, or account details. Customers can look for answers, call for immediate assistance, or send a message for less urgent needs. For the smoothest visit, it helps to sign in before arriving, allow the access permissions required by the facility, and keep the keypad code available if mobile entry is unavailable.
