Bill Payments and Account Options
Dominion Energy brings routine utility account tasks into a single mobile workflow for residential and small business customers. After choosing a service state and signing in, users can view current bills, make payments, and work with options such as budget billing, paperless billing, or automatic drafts. Keeping these controls together reduces the need to move between separate regional websites.
Account access is organized around a dedicated My Account entry, with username and password recovery available from the sign-in page. Supported phones can use fingerprint or facial recognition for faster repeat access, while a 30-minute timeout helps protect an unattended session. This setup is useful for customers who regularly review balances or change payment preferences.
Energy Usage and Savings Guidance
Recent energy usage gives customers a clearer view of how electricity or gas consumption changes over time. The app can compare current information with earlier periods, helping households and small businesses connect usage patterns with the amount shown on a bill. That comparison is practical when checking seasonal changes or looking for unusually high consumption.
An Explore Ways to Save card leads toward the Energy Savings Finder, where customers can look for programs matched to their situation. Instead of treating usage as a static number, the app connects account data with conservation opportunities and available assistance. Customers who monitor costs regularly can use these tools to plan changes before the next billing cycle.
Outage Reporting and Restoration Updates
Electric customers can report a power outage, check an existing report, and follow restoration information from the mobile app. The home screen gives outage and emergency access a prominent position, so users do not have to search through billing menus during a disruption. An outage map can also help customers understand broader conditions in their area.
Outage notifications provide another way to follow progress after a report is submitted, including updates about expected restoration. The app is intended for power outages and partial outages, while downed wires and other dangerous electrical emergencies require a direct phone call. This distinction helps users choose the correct response when service is interrupted.
State Selection and Customer Notifications
The service area starts with a state selector for North Carolina, South Carolina, or Virginia. Choosing the correct location keeps account access, outage tools, and regional information aligned with the customer's utility service. A Change State control remains available from the home screen, which is useful for customers who manage accounts in more than one supported area.
Push notifications can deliver bill-due reminders, payment confirmations, account updates, and outage status messages. Android notification settings let users control whether alerts appear on the lock screen, as an app icon badge, or as a pop-up. Together, state selection and adjustable alerts make the app easier to tailor to a customer's location and preferred level of account monitoring.
