Plan Trips from Current Location
Trip planning starts on the Home screen with fields for a rider’s current location and destination. Users can build a public-transit route, review nearby options, and clear or adjust the request when plans change. Nearby, History, and Favorites tabs help commuters move between a spontaneous trip, a route they used earlier, and stops they want to revisit without rebuilding every search from scratch.
The same area also connects day-to-day planning with rider information. Route details, system maps, park-and-ride locations, service updates, and rider alerts are close to the planning tools, so users can check whether a trip still makes sense before leaving. This setup is useful for regular commutes, airport connections, and visitors learning Miami-Dade’s network.
Track Bus, Rail, Mover, and STS
Separate Bus, Rail, Mover, and STS tabs organize vehicle tracking by service type. Bus riders can open the Bus Tracker or enter stop information, while rail and Metromover users can search for a station by address. Estimated arrival information and map-based vehicle locations help riders judge when to head toward a stop rather than relying only on a printed schedule.
Each mode also groups the links most relevant to that service, including route information, system maps, elevator or escalator status, and service updates. STS users can reach reservation and assistance numbers from its dedicated panel. The focused layout makes the app practical for switching between transit modes during a multi-part trip.
Buy Mobile Passes and Manage Accounts
The Buy section connects fare tasks with a Miami-Dade transit account. Riders can sign in with a username and password, register a new account, or use the reset-password link when they need access again. Miami-Dade supports mobile passes through the app, giving eligible riders a way to prepare fare products from the same phone used for trip planning and vehicle tracking.
Account-based purchasing is separated from the open planning and tracking areas, so riders can explore routes before entering credentials. Mobile-pass options and EASY Card management can be useful for frequent commuters, while occasional riders should review the selected product, activation timing, transfer rules, and account details before completing payment.
Use Rider Alerts and Transit Watch
The Menu brings together rider support functions that do not fit inside a single trip. Transit Watch provides a path for reporting safety or security concerns, while Feedback lets customers send comments, complaints, concerns, or suggestions. Rider Alerts and service updates help users follow disruptions, detours, and schedule changes that may affect an upcoming journey.
Additional links connect riders with the Help Center, MetroConnect, hurricane-evacuation information, and account tools. The Track screen also surfaces system maps, park-and-ride locations, and accessibility status for elevators and escalators. Together, these resources make the app more than a tracker: it can help riders prepare for routine commutes, service interruptions, and accessibility needs.
