Secure Clinical Messaging Across Care Teams
Secure messaging is the core TigerConnect workflow for clinicians who need to coordinate without mixing workplace conversations with personal chat apps. Users can send text, voice, and video messages, attach photos or files, and follow delivery or read status as a conversation moves between care team members. This creates one place for consults, handoffs, and time-sensitive updates.
Messages can include patient references when an organization connects TigerConnect with its clinical systems, helping recipients understand the context behind a request. Priority alerts, escalations, and notification controls help important threads stand out from routine traffic, while emoji reactions offer a quick way to acknowledge a message. These tools are most useful inside a configured healthcare organization where staff identities and policies are centrally managed.
Roles, Teams, and On-Call Reach
Finding the right person is often harder than composing the message. TigerConnect supports role-based directories and custom teams so a clinician can look for an on-call role, department, or predefined response group instead of knowing every colleague's name. This is useful for consultations, urgent escalations, and cross-department coordination.
Scheduling integrations can connect roles with current duty assignments, while custom dynamic teams bring the appropriate people together for defined workflows. Physicians can also request time off or submit schedule changes from supported mobile scheduling tools when their organization enables them. The result is a faster path from a clinical need to the person or team responsible for acting on it, without repeatedly checking separate rosters or calling through multiple departments.
Patient Context and System Alerts
Hospitals can connect TigerConnect with EHRs, nurse call systems, patient monitors, scheduling platforms, and other operational tools. These integrations route contextual alerts and consult requests into the communication environment where staff already handle messages. Patient references can travel with conversations, helping recipients understand why a request matters without separating key details from the discussion.
Care-team assignments and EHR-triggered notifications support lab results, imaging updates, monitoring alarms, and handoffs that require a prompt response. Organizations can also apply escalation rules when a message or alert goes unanswered. Available alerts, patient context, and connected systems vary by workplace configuration, but the central purpose remains consistent: place actionable information in front of the appropriate clinical role.
Mobile Sign-In and Daily Workflow Control
The Android app supports work username or email sign-in and provides QR Login as an alternative for authorized users. With QR Login, a clinician generates a short-lived code from an active TigerConnect web or desktop session, then scans it with the phone camera. This can reduce password entry on shared or frequently used clinical devices while keeping access tied to an existing account.
After sign-in, a prioritized inbox can organize conversations with pins, flags, filters, and priority alerts. Availability controls, scheduled Do Not Disturb expiration, and auto-forwarding help staff manage interruptions and coverage changes during a shift. The app is designed for recurring workplace use rather than casual public messaging: access, contacts, roles, and available tools depend on the healthcare organization that provisions the account.
