Appointments, E-Visits, and Virtual Care
My Duke Health brings appointment management and remote-care tools into the same mobile account used for Duke services. Patients can schedule or review eligible appointments, prepare for upcoming visits, and use video visits when that option is available for their care. Urgent care wait times and Virtual Urgent Care links also help users choose a practical next step for non-emergency needs.
The home experience emphasizes shortcuts to commonly used tasks, reducing the need to search through a large patient portal. Appointment details, reminders, scheduling recommendations, and eCheck-in tools can support the period before a clinic or telehealth visit. This workflow is most useful for established Duke patients who want one place to organize recurring care tasks.
Test Results, Medications, and Visit Records
Clinical information is organized around the records patients commonly need after receiving care. Users can review test results, medication lists, immunization history, health summaries, past appointment information, visit summaries, and notes from earlier clinic visits or hospital stays. These records make it easier to revisit instructions or prepare questions before the next conversation with a provider.
Results are presented within the patient account, while prescription information and renewal requests help connect record review with follow-up action. The app also supports access to preventive-care information and personalized digital-care resources assigned by a care team. Together, these tools give patients a portable reference for understanding recent care and keeping routine health details close at hand.
Secure Messages, Bills, and Family Access
Communication tools let patients send secure messages to their care team without moving health questions into ordinary email. The same account can provide billing details and payment access, so users can move from a visit summary or account notice to the related administrative task. Medical questions that need urgent attention should still use the appropriate clinical or emergency channel.
Proxy access extends the portal to authorized family health information, which can help caregivers manage tasks for children or other dependents. Users can also share a medical record online and connect patient accounts from other hospitals or clinics. These options make the app useful for households coordinating care across several people or organizations.
Duke Resources and Connected Health Data
The app includes Duke-specific resources that remain useful beyond a scheduled visit. Users can browse the health reference library, explore clinical trials, learn about specialty care, check nearby urgent care wait times, and reach Duke news or wellness content. These entries provide a starting point when someone needs reliable education or wants to find an appropriate service.
Connected health support can bring selected activity and wellness information from compatible Android services into the patient account. Location, camera, microphone, phone, notification, nearby-device, and health permissions support different optional tasks and should be enabled only when a chosen feature needs them. This combination suits patients who want clinical records, practical Duke links, and compatible wellness data in one mobile workflow.
