Secure Sign-In and Account Setup
myGov gives existing account holders a focused way to reach government services from a phone. Initial setup starts with the privacy notice and terms, followed by sign-in using myGov details, a connected Digital ID, or a passkey. Users then create a six-digit app PIN, giving later sessions a shorter route back to the account without repeating the complete setup process.
Supported devices can use fingerprint or facial recognition as another sign-in option. Account settings also bring together the username, passkeys, Digital ID connection, app PIN, connected devices, and account history. These controls help users choose a sign-in method that fits their device while keeping account access and security preferences in one place.
Inbox Messages and Notification Control
The myGov Inbox collects messages sent by myGov and participating linked services. Users can open and search messages, delete items they no longer need, create folders, and move messages between folders. This makes the Inbox useful for keeping tax, Medicare, Centrelink, and other service correspondence organized without sorting everything through a general email account.
Notification settings add a practical follow-up layer for new messages and service tasks. Users can choose push notifications, SMS, or email and decide whether a service name appears in alerts. Security-related sign-in changes still go to the registered email address, while ordinary message preferences can be adjusted around the way each person wants to monitor their account.
Linked Government Services in One Place
The Services screen provides a central list of government services connected to a myGov account. Users can open linked entries and manage the list by adding an eligible service or unlinking one they no longer want connected. Common destinations can include the Australian Taxation Office, Centrelink, Medicare, and the National Disability Insurance Scheme, depending on the services attached to the account.
This structure is useful when several government tasks need attention across the year. Instead of remembering separate entry points, users can begin with one account and move to the relevant service. Linking still follows each service's own prompts and eligibility rules, so the screen works as an organized gateway rather than replacing the requirements of the individual service.
Wallet Cards and Everyday Account Management
The myGov wallet can hold selected government digital cards and certificates for eligible account holders. Supported items include Medicare cards, Centrelink concession and health care cards, the Australian Organ Donor Card, and eligible Department of Veterans' Affairs cards. Wallet items include a QR code that a third party can scan to confirm that the digital item is genuine and valid.
Beyond the wallet, profile controls cover a preferred name, connected devices, account history, and selected notification or sign-in settings. These tools make the app useful for recurring account maintenance as well as quick card access. Acceptance of digital cards can vary between providers, so carrying the physical card remains a sensible backup when a service location may not yet support wallet verification.
