Request Virtual Care from One Member App
First Stop Health gives eligible members a direct route to virtual care when a non-emergency health concern does not require an immediate trip to a clinic. After signing in, a member can request a visit, describe the reason for care, and choose the available consultation path provided through the employer benefit. This keeps the early steps of seeking help in one mobile workflow.
The service is designed around timely access for common health questions and short-term needs. Members can start from the app instead of arranging a traditional waiting-room visit, then connect with a provider who can discuss symptoms, explain next steps, and determine whether the concern can be handled virtually or needs in-person attention.
Phone and Video Visits for Everyday Health Needs
Phone and video visits let members speak with U.S.-based providers from home or another private location. The care service can address non-emergency concerns such as sore throats, sinus problems, rashes, earaches, urinary symptoms, minor injuries, and medication questions. A remote conversation helps the provider understand symptoms and recommend an appropriate treatment plan.
The app supports both on-demand and scheduled care experiences, depending on the service available through a member's benefit. Video can help when a visual review is useful, while a phone visit offers a simple option for concerns that can be discussed verbally. These choices make virtual care practical for busy employees and eligible family members who want to avoid unnecessary travel.
Claim an Eligible Employee Benefit Account
First Stop Health is linked to participating employers, so access begins with an eligible employee or family-member account. New members can choose Claim my account and enter identifying details such as their name and date of birth, along with a preferred language. Existing members can return through the email-and-password login, while a separate staff login keeps workforce access distinct.
This account structure helps connect each member with the services included in the correct workplace benefit. It also means the app is not a general walk-in medical marketplace for every user. Employees should use the information supplied by their employer, and eligible dependents may need the primary member to request certain visits or manage care on their behalf.
Review Follow-Up Details After a Consultation
The member experience continues after the initial phone or video conversation. Users can return to review consultation details and access follow-up material connected with their care. When appropriate, a provider may issue a treatment plan, send a prescription to the member's chosen pharmacy, or provide guidance about seeking an in-person service for needs that cannot be handled virtually.
Members can also retrieve documents such as sick notes when those are provided after a visit and use support channels for account or service questions. Keeping these items connected to the same account reduces the need to track separate messages and paperwork. This is especially useful for employees managing care around work, family responsibilities, or a time-sensitive everyday health concern.
