Request Non-Emergency Care from Your Phone
First Stop Health turns a workplace health benefit into a mobile starting point for everyday, non-emergency concerns. Eligible members can open the app, confirm their account, describe why they need help, and request a visit without beginning with a traditional waiting-room trip. The service is designed for issues such as sore throats, infections, skin concerns, medication questions, and other needs that a provider can assess remotely.
A clear member workflow keeps the first step practical: choose the available care route, share the relevant information, and wait for the provider connection arranged through the benefit. This suits employees and eligible family members who want to seek timely guidance from home, at work, or while managing a busy schedule.
Phone or Video Visits with Care Teams
Members can choose a phone or video consultation when that option is available through their employer plan. A call provides a simple way to discuss symptoms, while video can support a more personal conversation when seeing the provider helps explain the concern. The service connects members with U.S.-based providers and can support diagnosis and treatment discussions for non-emergency needs.
The broader care team can include board-certified doctors, registered dietitians, health coaches, licensed therapists, diabetes educators, and other specialists. That range makes the app useful for immediate questions as well as longer-term health goals, although the exact services, scheduling choices, and cost depend on the member’s benefit.
Visit Records, Sick Notes, and Support
After a consultation, the app keeps useful follow-up information connected with the member experience. Users can review visit details, retrieve a sick note when one is provided, update profile information, and contact the support team when an account or service question needs attention. Keeping these tasks together is helpful when a care conversation leads to a document or a next step.
Members can also maintain family information and use the in-app help center for guidance. The result is more than a one-time call: it gives eligible users a place to return to after care, review what was discussed, and manage the details that surround a virtual visit.
Employer-Provided Care for Everyday Health
First Stop Health is built around employer-sponsored access rather than an open medical marketplace. New users can choose Claim my account, while existing members use Log in to connect to the benefit attached to their workplace. Eligible family members may also receive access, so the right enrollment information matters before a visit is requested.
The app can support urgent, preventive, chronic-care, mental-health, and wellness conversations through the services included in a plan. It is best suited to non-emergency questions and ongoing health support; emergencies still require local emergency services or immediate in-person care. That focus helps members understand when a virtual route fits their situation.