Appointments, E-Visits, and Video Care
My Doctor Online helps Northern California members choose and manage routine care without starting from a phone call. Users can review primary and specialty appointments, schedule supported visits, and use E-visits for common concerns when that option is available. E-visits guide members through questions that can lead to self-care advice, tests, or a clinician response, depending on the concern and eligibility.
A scheduled video visit can be joined from a phone, with appointment details kept near the same care workflow. The join option may appear up to 15 minutes before the appointment, and a stable connection, camera, and microphone support the call. These tools are best for eligible routine or follow-up care, while urgent or emergency needs require the appropriate local service.
Care Team Messages and Health Records
Member tools bring communication and personal health information into a single care context. Users can send nonurgent messages to their care team, review available test results and past visit information, and follow personalized reminders for appointments, immunizations, screenings, and other care milestones. Keeping these items together helps members prepare questions and track what needs attention between visits.
Notifications can highlight upcoming appointments and care updates, while the medical record area provides a reference for results and health history that the account makes available. Because the information is member-specific, sign-in is part of the workflow and automatic session timeouts may protect access on a shared phone. The app is therefore most useful as a private, routine connection to care rather than a replacement for urgent clinical advice.
Prescriptions, Doctors, and Family Care
Prescription and provider tools reduce the number of separate places members need to visit for common care tasks. Supported prescriptions can be refilled from the account, and users can search for doctors, medical offices, maps, and directions when they need in-person care. Appointment details and care-team information help connect those searches with the member's existing plan.
Family-care support lets eligible users manage appointments and other available tasks for a child or another family member from the same account structure. Access can vary by relationship, age, privacy rules, and the permissions attached to the kp.org account, so each family profile may expose a different set of actions. For households already receiving Kaiser Permanente care in Northern California, the combined tools make recurring coordination more practical.
Transition to the Kaiser Permanente App
My Doctor Online is in a transition moving care and coverage features into the main Kaiser Permanente app. As the migration progresses, an action that previously stayed inside My Doctor Online may open a browser or point to the newer app. Members should follow the on-screen destination and keep both their kp.org credentials and apps current while the change is underway.
This transition does not change the app's Northern California focus, but it can change where appointments, messages, prescriptions, or other tools are completed. Users who meet a redirect should confirm that the page belongs to Kaiser Permanente before signing in, then continue through the supported destination. This makes the app useful as a care entry point during migration, while the main Kaiser Permanente app becomes the longer-term hub.
