Order Ahead with Menu Customization
Jersey Mike's centers its mobile experience on ordering food before arriving at a restaurant. Customers can browse the menu, choose a sub or another available item, and adjust ingredients to match their preferences, including a Mike's Way selection or a custom combination. Estimated preparation timing helps users plan when to collect the order.
The main screen keeps the Start a New Order action prominent, so repeat visits do not require searching through several menus. Order notes and existing saved payment-card support can simplify familiar purchases, while the menu area also highlights current food promotions. This workflow is useful for lunch breaks, commutes, and other situations where ordering at the counter would take extra time.
Store Search and Catering Planning
Location tools help customers connect an order with a nearby Jersey Mike's restaurant. Users can search for a store, view directions, call the location, or continue toward an online order, making the app practical when they are away from their usual branch or comparing convenient pickup options.
A separate Catering tab supports group meals rather than forcing large requests through the standard ordering path. It directs users to find a participating store and review catering choices suited to meetings, parties, or shared lunches. Keeping individual orders and catering in dedicated areas makes the navigation clearer and gives users a quicker route to the type of service they need.
Shore Points and MyMike's Rewards
The MyMike's area connects food purchases with the Shore Points loyalty program. Members can earn points on eligible purchases and redeem them for free menu items, giving regular customers a visible reason to keep their account and order history together. The app presents reward levels for mini, regular, and giant subs, bowls, or wraps.
Users can create an account or log in to view and redeem their balance, while an in-app QR entry supports scanning during a store visit. The rewards section also explains point details instead of leaving users to guess how redemptions work. This is especially useful for repeat customers who alternate between mobile ordering and purchases made at the counter.
Account Tools and Everyday Restaurant Details
Beyond ordering, the More area groups practical links that customers may need between visits. It provides access to gift cards, nutritional information, frequently asked questions, customer support, and feedback, keeping common service tasks within one navigation section instead of scattering them across the ordering flow.
MyMike's account access also supports loyalty tracking and email-club participation for users who want offers and account-based features. Customers can use nutritional details before choosing a meal, contact support when an order needs attention, or send feedback after a visit. Together, these tools make the app useful not only at checkout, but also when planning a meal, managing rewards, or resolving a restaurant-related question.
