Start Virtual Care for Urgent and Mental Health Needs
Included Health brings several care routes together so members can begin with the need they have instead of searching across separate provider sites. The Home tab offers clear paths for urgent care and for booking therapy or psychiatry, while an eligible plan may also include primary care and in-person provider options. This setup helps someone move toward timely guidance for a new concern or continuing mental health support.
Care availability depends on the employer or health plan connected to the account, so activation reveals the services available to each member. Once eligible, users can move from a health question toward a virtual visit or suitable care option while keeping the process inside a familiar healthcare hub.
Find Specialists and Request a Second Opinion
Finding the right clinician is another core task in Included Health. Members can use specialist matching to look for nearby or in-network care, then compare options that fit their location, preferences, and benefit coverage. For someone facing a complex diagnosis or uncertain treatment plan, the second-opinion route provides a structured way to ask another qualified specialist for guidance.
The second-opinion process can bring records, labs, and imaging together for a specialist review, with the Care Team helping coordinate the request and next steps. That makes the feature useful for confirming a diagnosis, reviewing surgery or medication decisions, or gaining clarity when current treatment is not working as expected.
Message the Care Team About Benefits and Bills
The Messages tab gives eligible members a direct route to the Included Health Care Team. Care Advocates can answer healthcare and benefits questions, help clarify insurance coverage, and assist with billing or claims issues that would otherwise require several calls. Messaging also provides a place to ask what to do next before or after a doctor visit and to get help finding an appropriate provider.
This support is tied to an activated member account, which keeps conversations connected to the person's benefits and care context. Instead of treating medical and administrative questions as separate problems, the app can help coordinate both, from an unexpected bill to a request for care guidance or an in-network referral.
Keep Health Activity, Family, and Coverage Organized
Included Health also works as an organizer for the details that surround care. The Activity tab is designed to bring visits, labs, prescriptions, and related health activity into one timeline, while spending tools can help members follow deductibles, claims, and healthcare costs when those benefits are available. This gives users one place to revisit what has happened instead of reconstructing it from multiple portals.
The Me area connects profile, family, and insurance information to the account. Members can use it to keep coverage context close to their care options and manage eligible dependents through the same service. Together, these sections make the app useful between appointments, not only when someone needs immediate care.
