Mobile Video Visits with Loved Ones
GO Visits focuses on remote video conversations between friends or family and an incarcerated contact. Instead of requiring a desktop computer, the Android app turns a compatible phone or tablet into the visitor's camera, microphone, and viewing screen. This makes the service practical for users who need to join from home or another private location with a stable internet connection.
Availability depends on the correctional facility and the contact's eligibility, so the first decision is choosing the country and locating the supported service. Once access is available, users can keep the visit workflow on one mobile device and use live audio and video to make the conversation more personal than a standard phone call.
Sign In with Email or Phone and PIN
GO Visits gives returning users two recognizable ways to reach their visitation account. The main sign-in form accepts an email address and password, while a separate Phone/PIN option lets users enter the phone number and PIN already connected to their account. A forgotten-password link is available when email credentials need to be recovered.
New users can move from the same screen to account creation, and existing ConnectNetwork users are directed to try the same email and password. Country selection comes first for contacts in the United States or Canada, while language, Help, Privacy Policy, and Terms of Use links remain available around the sign-in area for basic account guidance.
Visit Now and Scheduled Session Options
The GettingOut visitation service supports both planned sessions and on-demand calling where a participating facility enables those options. A scheduled visit lets users choose an available time, send the request to their contact, and return at the confirmed time. The contact must accept the request before the appointment is finalized, so advance planning matters.
Visit Now is designed for moments when an eligible contact is available without a prior booking. Users select the person they want to reach and start the request from the online visit area. If that person is unavailable, the service can direct the user toward scheduling for later, providing a practical fallback instead of ending the visit attempt.
Facility Availability and Visit Preparation
GO Visits works only with participating correctional facilities and eligible contacts, so users should confirm that remote video visitation is offered before relying on the app. Facility rules can affect available times, free-visit eligibility, account verification, and who may initiate a session. Checking those conditions early helps avoid confusion at the login or booking stage.
Before a live visit, users should have a stable internet connection, a working front camera, clear microphone audio, and notifications enabled when they expect an incoming request. A quiet, private place can improve the conversation. Paid visits may depend on available account funds, and charges can vary with facility rules and the actual length of the completed session.
