Account Billing and Payment Management
PGE gives customers a practical place to handle everyday account work without switching between a browser and separate service pages. After signing in, users can review their account balance, view a bill, pay it, or schedule a payment. Auto Pay and paperless billing options help households keep recurring tasks organized, while the account view keeps the next action close at hand.
The sign-in area includes email and password fields, a Remember me option, a password-recovery link, and account registration. That makes the app useful both for established customers checking a balance and for new customers beginning the account setup process. It is a focused workflow for routine utility management rather than a general finance app.
Energy Use Tracking and Saving Programs
Energy tracking adds a planning layer beyond simply paying a bill. Users can review how their household uses energy over time, follow changes, and use that information to decide where to adjust daily habits. Personalized energy-saving tips turn the account view into a place for practical guidance, especially when a customer wants to understand a higher bill or reduce future consumption.
The app also supports enrollment in helpful programs and lets customers monitor their progress. Custom alerts can bring attention to bills, energy use, or power outages, so important events do not depend on remembering to open the app. These tools suit households that want a clearer view of usage and a more deliberate approach to energy costs.
Outage Reporting and Service Updates
When power problems are the immediate concern, PGE brings outage information closer to the phone. Customers can report an outage, check a live outage map, and look for updates while service conditions change. That combination is useful during a disruption because it connects a quick status check with a direct way to tell the utility about a problem.
The launch screen also offers a Guest Outage entry alongside the account sign-in area, giving users a clear route for outage-related tasks before they manage a full account. Alerts for power outages can add another layer of awareness, while the simple entry points keep the most urgent service information easy to find when attention is limited.
Starting, Moving, and Managing PGE Service
PGE is also built for customers whose service needs change over time. The app lets users start, stop, or move PGE service, making it useful when moving home, beginning a new account, or closing service at an old address. Keeping these requests near billing and outage tools reduces the need to search through unrelated pages.
New customers can reach Start Service from the opening screen, while returning customers have account sign-in and registration paths for ongoing management. This mix of entry points makes the app suitable for household setup as well as routine account care, with the same PGE identity and service context carried through the experience.
