Benefit Balances and Spending Activity
OTC Health Solutions turns a member's over-the-counter allowance into a clear mobile dashboard. After account access, users can see available benefit funds and recent activity without relying on a paper statement or waiting until checkout. Real-time balance updates help show how much remains for approved health and wellness items during the current benefit period.
The account area also connects balances with transaction history, so members can review where funds were used and recognize recent changes. This is useful for planning purchases across the month or quarter, especially when a household wants to avoid exceeding its allowance. Keeping benefit amounts and activity together makes routine tracking easier before the next order or store visit.
Eligible Product Search and Barcode Scanning
Product search helps members move from a broad OTC catalog to items their plan recognizes. Users can browse available products or look up an item by name or barcode number, which is practical when comparing common health, personal-care, and wellness supplies. The catalog view supports a more focused shopping list before an order is started.
Inside a CVS store, the barcode scanner can check whether a product is eligible under the member's benefit. That quick check reduces uncertainty when similar packages sit next to one another but only selected items qualify. Members can use the camera-based scan while shopping, then adjust their choices before checkout instead of discovering an eligibility problem at the register.
Online Orders and Delivery Tracking
The app supports online OTC orders for members who prefer home delivery. After signing in, users can select eligible products, add them to an order, and compare the total with their available benefit balance. This route is especially useful for people who have difficulty visiting a store or want to organize recurring health and personal-care supplies from home.
Order tools continue after checkout. Members can return to past orders, review order details, and follow current status or tracking information as fulfillment progresses. Transaction history also makes it easier to connect an order with the balance deducted from the account. Together, ordering and tracking create a single path from product selection to delivery follow-up.
CVS Store Finder and In-Store Checkout
Store-finding tools help members identify nearby CVS locations where their benefits are accepted. The app can use a location or typed address to show participating stores, supporting users who want to shop in person instead of waiting for delivery. A planned store visit can be combined with product eligibility checks so the member arrives with a clearer list.
For in-store purchases, eligible members can use the app's digital barcode at checkout after selecting approved items. The remaining balance can then be reviewed again after the transaction. This workflow suits shoppers who prefer to examine products on the shelf, need an item quickly, or want staff assistance while still keeping benefit access and purchase records on the phone.
