Start a New Request for City Services
Residents can use MyLA 3-1-1 to begin a non-emergency service request from the home screen, then describe a neighborhood problem for the appropriate city department. Common examples include graffiti removal, pothole repair, bulky-item pickup, and other local concerns. This makes the app useful when a problem needs a clear city service channel rather than a general web search.
The home page keeps New Request prominent and also offers a route for people who cannot find the right service. Depending on request type, users may provide contact details or submit anonymously. Use the request flow for local service matters, not emergencies, which require 911.
Search the City Services Directory
The City Services Directory is the app’s searchable knowledge base for finding programs, departments, and general city information. Open Directory from the menu or top navigation, enter a word or phrase in the search field, and use the category or department selectors to narrow a broad list. This is helpful when you know the issue but are unsure which city office or service name matches it.
The directory works as a self-service starting point for questions that do not need a new request. Search terms can lead to explanatory articles and service details, while the visible language control gives users another way to approach the interface. For a request that needs action, move from information to New Request after identifying the most suitable service.
Track Requests and Use the Service Menu
Registration adds an account layer for people who want to revisit their activity. The city describes account access as optional: visitors can use the app without registering, while registered users can sign in and view their service requests and current status. That separation is useful for someone who needs to report an issue quickly as well as someone who wants a longer-term record.
The navigation drawer gathers New Request, All Service Requests, City Services Directory, Who To Call, Accessibility, and Login in one place. This layout gives regular users several ways to return to city information without starting from the home screen each time. Where a service asks for contact details or an account, follow the requirements shown in that request rather than assuming every service uses the same process.
Find Local Information in a Familiar Mobile Layout
MyLA 3-1-1 suits Angelenos who want a compact civic-service hub on Android. The home screen combines a city-service search area with a large New Request entry, while the navigation drawer provides a backup route to directories and contact information. Users can switch between quick action and research without keeping several city webpages open.
The app is also practical for local businesses and visitors who need city information rather than entertainment or social features. Use the directory to learn where a service belongs, then choose a request path when an issue can be reported. Review each form before sending, because service types can ask different questions and locations need to be specific.
