Sign In Through Your Benefits Portal
MyChoice connects to an employer's Benefitsolver portal, so the starting point is an existing portal username and password. Eligible members can enter those credentials directly on the mobile sign-in screen and continue to the benefits information linked to their workplace account. This keeps personal plan access tied to the same identity used on the web portal.
Members who do not use the standard credentials can request a one-time Access Code from the benefits portal. The app explains where to find the MyChoice Mobile entry, how to generate the code, and where to enter it. That route is useful when an employer directs employees to mobile access from its own benefits site.
Review Plans, Accounts, and Balances
Once authenticated, members can use MyChoice to review benefit details and plan information without returning to a desktop. The service is built around year-round benefits access, including account balances, transactions, deductible progress, reminders, and the tasks that matter during enrollment or a life event. Information availability depends on the benefits configured by each employer.
This mobile view is useful for quick decisions at work, at home, or while visiting a provider. A member can check coverage details, follow account activity, or confirm what action is due before moving to the next step. Keeping plan and account information together reduces the need to search across separate employer messages, carrier sites, and paper records.
Keep ID Cards and Submit Documents
MyChoice helps members carry benefit documents on their phone, including stored carrier ID cards that can be opened when visiting a doctor or pharmacy. Supported employer setups also let users upload dependent-verification paperwork, claim documents, or other benefit records from the device. Camera and file access are used for these document-focused tasks when the member chooses them.
The same workflow can support claims and reimbursement requests for eligible accounts. Users can prepare documentation, attach the relevant file or image, and follow the available account action instead of waiting to reach a computer. These tools are most helpful for time-sensitive paperwork, but the exact cards, claims, and upload options depend on the employer's plan configuration.
Complete Enrollment Tasks and Ask for Help
Benefits work is not limited to reading plan pages. MyChoice can surface reminders, employer messages, enrollment actions, and other tasks that need attention during the year. Eligible members may start a benefit change, respond to a document request, or move through an enrollment step from the same mobile environment used to review their coverage.
When a question cannot be resolved from the available information, the app provides support routes such as Sofia chat and click-to-call assistance. This gives members a faster path from a confusing benefit term or account issue to guidance. The combination suits employees who need to handle short benefits tasks between meetings, appointments, or other daily commitments.
