Register an Eligible Payment Card and Sign In
LoungeKey connects airport benefits to a qualifying payment card rather than selling a stand-alone lounge membership. New users can begin from the registration option, enter the name and number shown on their card, and complete the issuer-specific eligibility checks needed to create an account.
Returning cardholders sign in with a username and password, with a recovery link available when login details are forgotten. This account-first setup keeps lounge access, entitlements, and visit records tied to the correct cardholder. Eligibility and included visits depend on the issuing bank and card product, so travelers should confirm their own benefit before relying on the app at an airport.
Search Airport Lounges and Travel Experiences
Airport search is the main planning workflow in LoungeKey. Travelers can look up a city, airport name, or airport code to find participating lounges and other airport experiences, then review the location and available facilities before they reach the terminal.
The network can also include dining, spa, and sleep-pod experiences, although availability varies by airport, terminal, card program, and current participation. Saving useful locations as favourites makes repeat routes easier to prepare, while nearby results can help during an unfamiliar connection. Because participating venues and entry conditions can change, the app works best as a live trip-planning tool consulted close to departure.
Use the Digital Card and Review Access Details
Eligible accounts can place a Digital Card inside the app for contactless presentation at supported lounges and experiences. This reduces the need to search through emails or printed membership details when approaching reception, while keeping the access credential connected to the traveler’s LoungeKey account.
The app can also show current visit entitlement and access information, helping cardholders understand what their specific benefit includes before entry. A Digital Card does not replace every venue requirement: reception may still request a boarding pass, identification, or the eligible payment card, and acceptance can depend on the issuer’s program. Checking the exact lounge entry instructions ahead of time helps avoid surprises at the desk.
Save Favourites and Follow Visit Activity
Favourites give frequent travelers a practical way to keep useful lounges and airport experiences ready for later trips. Instead of repeating the same search for a regular route, users can return to saved options and compare the facilities or location details that matter for an upcoming connection.
Visit history and entitlement information add an account-management layer after registration, bringing previous activity and remaining benefits into the same travel companion. Additional Travel Services can extend planning beyond lounge entry with relevant airport benefits where the card program supports them. These tools are most useful when travelers check their account before departure, confirm the correct terminal, and allow enough time for capacity limits or venue-specific entry rules.
