Manage a ConnectNetwork Account on the Go
ConnectNetwork brings profile setup and everyday account management into a mobile dashboard. New users can create an account, enter the information needed for identity matching, and use a working email address to confirm setup. Returning users can sign in and manage account details without going back to a desktop browser.
The account becomes the starting point for linking a facility and an incarcerated loved one. Once those details are associated, the dashboard can present the services available for that relationship. This structure keeps personal details, service access, and recurring account tasks together, which is useful for families who need to check or manage ConnectNetwork services while away from a computer.
Find Facility-Based Services for a Loved One
ConnectNetwork organizes service access around the facility and the person added to an account. Users can search for and add the correct incarcerated person, then view the options that the participating facility makes available. This matters because the app does not offer the same combination of services in every location.
A linked account may show AdvancePay, Trust Fund, PIN Debit, Debit Link, Messaging, or only a subset of those services. Choosing the correct facility and person is therefore an important part of the workflow, not just a profile detail. The facility-based layout helps users focus on eligible services and reduces confusion when an expected deposit or messaging option is unavailable in a particular location.
Make Deposits Across ConnectNetwork Accounts
The app supports deposits and payments for several ConnectNetwork account types when a facility enables them. AdvancePay can fund prepaid collect calls, Trust Fund supports an incarcerated person's trust account, PIN Debit covers an inmate phone account, and Debit Link can support tablet-related services. Users select the relevant account before entering payment details.
Payment choices can include a credit or debit card, while Walk-In-Retail offers a cash-payment route where available. The app keeps the amount, account type, recipient, and payment method within one guided process so users can review the transaction before submitting it. Availability, fees, posting times, and refund rules still depend on the facility and selected service.
Send Messages with Photo and Video Attachments
Messaging gives eligible ConnectNetwork users a way to keep conversations organized from Android. The inbox collects received items, while the compose flow supports new messages and saved drafts. At participating facilities, a message can also include a photo or video attachment, adding a more personal option than plain text alone.
Message credits are part of the service flow and can be purchased with an available payment method. Depending on facility rules, users may also send credits that allow the recipient to reply. Because messaging options vary by location, the linked facility determines which tools appear. This makes the app most useful for families whose facility supports mobile messaging and attachments.
