Secure Patient Messaging and File Sharing
Spruce gives patients and care teams a private channel for conversations that need more context than ordinary texting. Once connected to a clinic, patients can start a secure message, review earlier conversations, and keep follow-up questions in one place instead of calling repeatedly or relying on voicemail.
Photos, videos, and PDF attachments can travel with a conversation, which is useful for sharing forms, medication images, or documents requested by a provider. The conversation view keeps these exchanges tied to the relevant clinic, while notifications can alert users to replies and new activity. This workflow suits routine updates, refill questions, appointment follow-ups, and other non-emergency communication between visits.
Patient Invitations and Phone Verification
Spruce connects a patient account to the right healthcare practice through an invitation link or a practice-specific Spruce Link. The setup flow asks for a mobile number and sends a verification code, helping associate the account with the intended clinic before private conversations become available.
A number entered from an invitation must match the one the practice used, so patients should begin with the link supplied by their care team. After verification, profile details and account credentials complete the connection. This structured onboarding keeps clinic relationships organized and gives patients a clear route into messaging, questionnaires, and other services their provider has enabled.
Video Visits and Clinical Questionnaires
Spruce supports remote care beyond written messages. Patients can receive provider-initiated video calls on Android or through a modern web browser, making it possible to attend a scheduled conversation without switching to a separate meeting service. The provider starts the call, while the patient signs in and accepts it at the arranged time.
Clinical questionnaires can also collect information before or between appointments when a practice uses Spruce Visits. These guided forms help care teams gather structured answers for screening or intake, while the same account keeps related messages and files nearby. Together, video visits and questionnaires provide practical options for follow-up care that does not require every interaction to happen in person.
Unified Communication for Healthcare Teams
For healthcare professionals, Spruce brings several communication channels into one working environment. Calls, texts, secure messages, fax, email, and video can feed a unified inbox, reducing the need to monitor separate tools while handling patient conversations and practice communication throughout the day.
Shared inboxes, team chats, internal notes, contact tags, and conversation routing help staff coordinate who should respond. Practices can also use scheduled messages, reusable replies, after-hours rules, phone trees, and other automation to manage recurring communication. These tools make Spruce useful for solo clinicians and larger teams that need clearer ownership, searchable history, and consistent follow-up across mobile and desktop workflows.
