Virtual Terminal and Card-Present Checkout
CardPointe gives merchants a mobile checkout workspace built around two paths. The Virtual Terminal lets a seller enter an amount and process major credit cards, while a compatible CardPointe Mobile Device or integrated terminal adds card-present payments for in-person service. The same app can display terminal status and present receipt options after a transaction.
This setup fits counters, pop-up sales, and staff who need to take payments away from a fixed register. Pairing a supported reader over Bluetooth extends the phone with chip, magnetic-stripe, and contactless workflows, and compatible printers can produce customer receipts or kitchen orders. Availability of a specific reader depends on the merchant setup.
Product Catalog, Register, and Checkout Options
When the Catalog is enabled, CardPointe replaces the Virtual Terminal with a Register tied to products and categories. Merchants can create items with custom pricing, group them by category, and select them during checkout instead of rebuilding each sale from scratch. The catalog also gives a checkout a clearer structure for repeat products or menu-style orders.
Optional gratuity can be configured as a dollar amount or percentage, with preset choices for customers. Product-level and cart-level discounts add flexibility for promotions, seasonal items, or different customer offers. Staff can combine catalog selection, signature capture, and receipt delivery into one payment flow, while settings let an account owner decide which register features are active.
Live Reports and Transaction Follow-Up
CardPointe keeps operational work connected to the payment history. The reporting dashboard surfaces sales and transaction data, opens individual payment details, and can summarize activity by card brand or batch. That makes it easier for a merchant to compare current performance with recent days without waiting for a separate desktop report.
Transaction management handles the follow-up work after a sale. Users can inspect statuses, void or refund an eligible transaction, re-process a payment, and resend a receipt by email. Customer profiles can save information for future transactions, and event notifications can highlight chargebacks, refunds, or declined payments. These tools are most useful for businesses that need both quick checkout and a clear record of what happened afterward.
Merchant Account Access and Hardware Settings
CardPointe is designed for enrolled merchants rather than casual browsing. The app opens with Sign In, and the registration path asks for a Merchant ID, Tax ID or SSN, and Zip Code; new users without an account are directed to CardConnect support. Once an account is active, the mobile dashboard becomes the starting point for transactions, reports, and settings.
Hardware controls connect the workflow to the way a business operates. Merchants can configure a CardPointe reader or integrated terminal, manage Bluetooth or network printers, and adjust options such as terminal sounds, amount confirmation, signatures, and notification preferences. Fingerprint authentication can speed later logins on supported Android devices, while account permissions and merchant setup determine which operational areas a staff member can use.
