Bills, Payments, and Prepaid Recharges
My Liberty App brings routine billing tasks into one account workspace. Customers can check a current balance, review or download invoices, look through payment history, and compare their two most recent mobile bills to understand changes in usage or charges. These tools are useful when a monthly total looks different or a receipt needs to be found quickly.
When payment is due, users can pay with a credit card or ACH transfer, save a payment method, manage electronic billing, and enable or disable autopay on eligible accounts. Liberty Prepaid customers can also recharge service from the app, while payment receipts and account alerts help keep follow-up tasks visible.
Mobile and Home Services Together
Customers with more than one Liberty service can place mobile, internet, TV, and home phone accounts under the same profile. The app provides a central view of available services and active plans, reducing the need to switch between separate portals for everyday account checks. Home and mobile accounts can also be linked for a more connected overview.
Service management extends beyond viewing a balance. Users can add mobile lines, activate roaming, review upgrade options, and adjust account preferences such as electronic billing. The same My Liberty credentials can be used with related Liberty applications, which makes this section especially practical for households that manage several services or lines.
Usage, Outages, and Network Self-Service
Usage tools help mobile customers follow data, calls, and text activity in real time, making it easier to understand how a plan is being used before the billing cycle ends. Account notifications can also alert users when service in their area is affected, giving them a useful place to check before contacting support.
For home internet service, My Liberty App includes a speed test and a remote modem restart, two common troubleshooting steps that can be handled without waiting on a call. Customers can also review appointments and service information, so routine network checks, outage awareness, and scheduled support tasks remain connected to the same account view.
LiBi Support and Account Access
LiBi gives customers an in-app support route for questions about plans, bills, technical issues, payments, and roaming. The support area is complemented by updated FAQs, store locations and hours, and contact options, making it easier to choose between self-service guidance and direct assistance. This can be useful outside regular store visits or when a billing term needs a quick explanation.
The opening screen presents sign-in, registration, and a guest option in Spanish. Returning customers can use existing My Liberty credentials, while biometric access can simplify later sign-ins on supported devices. Together, these access choices help both new and returning users reach the appropriate account or support path.
