Find People and Facility Services
CorrectPay starts with a location-and-facility workflow designed to connect each user with the right person and services. After signing in, users search for an incarcerated person at a participating facility, add that person to their account, and choose from the options enabled by that facility. This structure matters because commissary, communication, visitation, and deposit choices are not identical everywhere.
The service dashboard keeps those choices in one place instead of making families navigate separate tools. Entries can include Commissary Deposit, Phone Time Deposit, Bonding Deposit, Tech Account Deposit, Monitoring Deposit, and other facility-specific services. Clear tiles make each task easy to distinguish, while the account connection helps users return to the same person for future support.
Fund Commissary and Communication Needs
Deposit tools let users direct money toward specific needs rather than treating every payment as the same transaction. Depending on the participating facility, a family member can choose commissary funds, phone time, bonding, monitoring, or a tech account. Selecting the correct service helps the recipient use the funds for the intended facility program, whether that means everyday purchases or communication access.
CorrectPay also organizes the deposit path around the person and facility selected in the account. Users can review the available service tile before entering transaction details, which reduces confusion between different account types. Because each facility controls its offerings and limits, users should rely on the options presented for their selected person instead of assuming every deposit category will be available.
Send Messages and Plan Video Visits
Communication features extend CorrectPay beyond deposits. When supported by a facility, users can exchange electronic messages and schedule video visitation from the same connected account. Remote and on-site visit options may be offered, giving families a practical way to plan contact around facility rules and available time slots. The app can also support joining a scheduled video visit from a mobile device.
These tools follow the same person-first structure as the funding services. A user signs in, selects the connected person, and then chooses messaging or visitation when that facility provides it. Keeping deposits, conversations, and visits together can make recurring contact easier to organize, especially for families who otherwise manage separate websites, confirmation messages, and appointment details.
Send Gifts and Find Family Resources
CorrectPay can provide additional support options beyond money transfers and live communication. Facility-dependent entries may include Send Gift, gift baskets, or direct commissary ordering, allowing users to choose an item-based form of support when that service is available. These options can be useful when a family member wants to send something specific rather than adding funds to a general account.
The service also includes community, health, and re-entry resources intended for families and incarcerated people. Those materials broaden the app from a transaction tool into a focused support hub. Since facilities decide which services appear, users should begin with the person and location search, then use the resulting dashboard to see whether gifts, ordering, or resource links are available for their situation.
