Schedule and Receive Video Visits
Video visitation is the app's main way to create face-to-face contact without traveling to a correctional facility. Users can start, schedule, and receive calls with an incarcerated contact when the facility supports City Tele-Coin kiosks or tablets. This makes planned family check-ins easier to manage from an Android phone.
Call access works through a registered account tied to the user's contact details, helping the service connect the correct visitor and facility relationship. Because administrators can restrict, review, or monitor communication, available visit options may differ by location. Users should confirm the facility's schedule and rules before relying on a particular calling mode.
Send Messages and Share Pictures
Messaging gives families a practical way to exchange updates when a live visit is not convenient. Users can send and receive written messages, and picture attachments add a visual way to share everyday moments with an incarcerated contact. These tools can reduce dependence on postal mail while keeping communication in one account.
The exact mix of text and picture services is controlled by the participating facility, so some contacts may have fewer options than others. Messages and images may also be reviewed under facility policy. For users whose contact is eligible, the combination of short messages and photos supports both quick check-ins and more personal updates between scheduled video visits.
Create and Recover a Visitor Account
City Tele-Coin uses an account-based workflow rather than offering guest access. New users can open the registration form, enter their name, phone number, email address, and mailing address, then verify the phone number used for calls. Returning users sign in with an email address and password before reaching communication tools.
Account recovery is handled through a dedicated password-reset screen that sends the process to the email address attached to the profile. Keeping that email and phone number current matters because they identify the visitor and support access to facility contacts. This setup is especially useful for relatives who expect to manage repeated visits, messages, or payments over time.
Manage Payments and Account History
Payments and account history bring the service side of inmate communication into the same mobile account. Users can add or manage funds for eligible services and review prior account activity, which helps them track spending connected to calls, messages, pictures, or other facility-supported communication. City Tele-Coin operates as a prepaid service, so available funds affect continued access.
Charges, processing fees, and supported payment options can vary, making the history view important before adding more money. Some facilities enable different communication features or pricing, and not every contact will have identical access. This workflow suits users who want one place to maintain their account, check activity, and prepare for future visits or messaging.
