Delivery Blocks and Flexible Scheduling
Amazon Flex organizes delivery work around blocks, letting eligible delivery partners choose when they want to drive instead of following a fixed weekly roster. Drivers can schedule work in advance or look for same-day offers when spare time opens up, making the app useful for planning delivery hours around other commitments.
Each offer represents a defined delivery period rather than an open-ended shift. After signing in, drivers can review available opportunities and build a schedule from the options offered in their area. Availability can change with location and demand, so checking the offers screen regularly and keeping account details current helps users decide which blocks fit their time, vehicle, and travel plans.
Pickup, Route, and Stop Guidance
Once a block begins, Amazon Flex connects the main stages of a delivery route: arriving at pickup, collecting packages, moving between stops, and completing customer handoffs. In-app directions, stop details, and delivery instructions reduce the need to manage a separate paper route while driving.
Route tools can include access notes, pickup information, and support for special locations such as apartment buildings or lockers. For compatible stops, drivers may see building access details or another delivery location when the original destination cannot be used. The workflow is designed to keep the next action visible, although users should still follow local traffic laws and check customer instructions before leaving a package.
Package Scanning and Delivery Confirmation
Package scanning helps drivers match physical parcels with the stops assigned to their route. Camera-based scans and delivery codes support pickup, locker, and drop-off tasks, while confirmation steps record whether an item was delivered, attempted, or needs another approved outcome.
Some locations add more specific flows. A locker delivery may use a QR code, Bluetooth connection, or the locker's scanner before the driver scans the package and finishes the stop. Attended deliveries can also require an age check, one-time password, or signature. These guided steps help reduce mix-ups and create a clear completion record, but the exact options depend on the parcel, customer instructions, and delivery location.
On-Road Support and Driver Account Tools
Amazon Flex includes on-road assistance for situations that cannot be solved by the normal stop flow. Drivers can reach support from the app, review instructions, and follow return guidance when a delivery cannot be completed. This keeps common exceptions connected to the same route instead of forcing users to search for separate contact details.
Account and device controls also support day-to-day work. Amazon sign-in protects access to delivery assignments, while notification settings can alert users to app communications and schedule activity. Legal information is available from settings, and Android permissions can be managed at the device level. Together, these tools suit drivers who need one place for work offers, route tasks, support steps, and account access.
