Benefit Overview and Claims at a Glance
myBlue brings day-to-day health-plan details into a single member view, so users can check coverage before an appointment or pharmacy visit. Benefit summaries can surface provider and prescription co-pays, deductibles, and coinsurance, helping members understand which costs to review without searching through paper documents. It turns a complex plan into a quick reference.
The same workspace can show paid-claim history for up to 15 months and expose prescription details, including claim entries, co-pays, and lower-cost alternatives. This makes the app useful after care as well as before it: members can revisit what was processed, compare medication options, and keep a clearer record of their plan activity.
Virtual ID Card for Appointments and Prescriptions
The ID Card tab keeps a member's plan credentials available on the phone rather than in a wallet or desk drawer. Users can open the virtual card when checking in for care or filling a prescription, then use the displayed plan information in the same way they would use a physical card.
The card can be saved to the Android image gallery and shared when a covered family member, provider, or pharmacist needs the details. Because the sign-in screen places ID Card beside Provider Search and More, members can move from identification to care-finding tasks without leaving the app's main navigation.
Provider, Pharmacy, and Prescription Search
Finding care is one of myBlue's most practical workflows. Members can search the network provider directory, view a provider's mapped location, and call the office with one tap when they are arranging an appointment. This is especially useful when the plan requires a network choice and the user wants location and contact details together.
The app also supports prescription-focused lookup, from claim and co-pay information to lower-cost alternatives, and it points members toward Community PLUS Network Pharmacies, including locations open 24 hours. These tools turn a benefit question into a next step—choose a nearby provider, locate a pharmacy, or prepare for a medication pickup.
Wellness Tracking and Member Account Tools
Beyond claims, myBlue gives members a place to follow health-management information. The benefits view can include biometric numbers, related health-risk levels, and wellness-program details, helping users review the health side of their plan alongside financial coverage.
Account tools support the recurring maintenance that keeps member access useful: users can update personal contact information, connect with customer support, and recover a forgotten username or password. The welcome screen also offers account registration, Remember Me, and optional fingerprint sign-in, making repeat access more convenient while keeping personalized records behind a member login. This suits members managing care throughout the year on the go.
